Let’s meet Cathy.
Three years ago, Cathy became the fifth member of the administration team in a thriving small business. She’s earned respect for her engagement and skills. Last week her team leader moved on, and the Directors promoted Cathy to take over.
However, Cathy has only ever worked in one other small firm. She’s observed just four small business leaders in her entire lifetime. Her views on leadership are based on those four people.
Cathy’s strong performance in the team is one thing. Leading the team is another. Her peers from last week report to her this week.